Lyft for Seniors & Elderly People: Book Rides by Phone, No App Needed

An illustration of two older adults getting into a car

Lyft Rides for Seniors, Booked With a Phone Call

GoGoGrandparent lets seniors and elderly people book Lyft rides by phone, with no smartphone, no Lyft app, and no login. Call, tell a live operator your pickup spot and destination, and we arrange the Lyft and follow your trip until you arrive.

Rideshare apps require a smartphone, a password, and a card on file. For many older adults, that is the barrier, not the ride itself. Doctor visits, lunch with a friend, or a trip to the store can become a phone call instead.

Need a Ride? Get Started in Minutes
Operators answer 24/7. Available in the United States, Canada, and Australia.

Register Now
Call
1 (855) 464-6872
Ext

You keep the convenience of Lyft without the technology, and your family can stay informed.

  • No app and no smartphone. Call 1 (855) 464-6872, tell us where you’re going, and we arrange the ride.
  • Live trip monitoring. A GoGoGuardian follows your ride from pickup to drop-off. With your permission, we update a family member by call, email or text.
  • Checks made for your ride. Lyft screens its drivers. Our GoGoGuardians check the details that matter to you, such as the pickup spot, the size of the car, and whether it fits a walker.
  • Rides for different mobility needs. We can request a wheelchair-accessible Lyft (Lyft WAV) where it’s available and pass your instructions to the driver.
  • Real people, 24/7. Operators answer day and night, so help is there when plans change.

Riders rate us 4.2 stars across 2,097 Google reviews.

Register Now
Call
1 (855) 464-6872
Ext

Who Lyft Rides Through GoGoGrandparent Are For

  • For seniors who find apps frustrating. No smartphone needed—just a phone call.
  • Families who want a loved one to get around safely. Arrange rides for them and get updates by call, email, or text, with their permission.
  • Seniors who prefer to talk to a person. Our operators answer 24/7.
  • Riders with walkers or foldable wheelchairs who can get into a car without hands-on help.

Booking for a Parent, Grandparent or Loved One?

Create their GoGoGrandparent account and add yourself to receive ride updates, with their permission.

How Much Does Lyft for Seniors Cost With GoGoGrandparent?

Every ride has two parts:

  • The Lyft fare for your trip.
  • A concierge fee that pays for our 24/7 operators and ride monitoring.

We don’t offer free rides, and Lyft doesn’t typically offer them to elderly People. Discounts and local programs vary by area and change often, so our team can help you look into what’s available near you, including Medicaid rides to medical visits (NEMT), paratransit and your local Area Agency on Aging.

Questions about cost? Call 1 (855) 464-6872 ext.

Lyft for Seniors With Disabilities or Special Needs

If you or a loved one has a disability, tell the operator when you call. We can:

  • Request a wheelchair-accessible vehicle (Lyft WAV) where it’s available
  • Share your instructions with the driver, such as extra time at pickup
  • Check that the car fits your walker or foldable wheelchair

Walkers and foldable wheelchairs can ride along if you can move into the car without help. Drivers can’t give hands-on assistance, so tell us what you need, and we’ll talk through your options.

Register to Request an Accessible Ride

How to Book Lyft Rides for Seniors by Phone

Four simple steps, and no app

1

Call us.
Dial 1 (855) 464-6872 ext and press 0 to talk with an operator.

2

Tell us where you’re going.
‍Share your pickup spot and destination, and we’ll arrange the Lyft.

3

We watch your trip.
‍We follow your ride from start to finish.

4

Your family stays in the loop.
‍With your permission, we update them by call, email or text.

That’s it: no smartphone, no app, just a real person helping you get where you need to go.
Ready for your first ride? Call 1 (855) 464-6872 ext.

Lyft for Seniors: FAQs

How does GoGoGrandparent help seniors use Lyft without an app?
Call 1 (855) 464-6872 ext and tell the operator your pickup and destination. We arrange the Lyft and watch it from start to finish. You don’t need a smartphone, the Lyft app or a Lyft account.
Is the service available 24/7?
Operators are available 24/7 to give quotes, schedule rides in advance and answer any questions that you have. Call and Press 0 to speak with an operator.
How much does transportation for seniors cost through GoGo?
You pay the Lyft fare plus GoGoGrandparent’s concierge fee, which covers our 24/7 operators and ride monitoring. Both are billed to your card. Call us and we’ll explain how it works for your trip.
Does Lyft offer senior discounts or free rides for seniors through GoGoGrandparent?

We don’t offer free Lyft rides as part of our standard service. Some local programs partner with GoGoGrandparent to offer free or discounted rides for older adults. For example:

  • Yonkers, NY: Seniors aged 60 and over can access six free rides per month through a partnership between GoGoGrandparent and the Yonkers Office for the Aging, funded by a $30,000 grant from the State Office for the Aging.
  • Montana Area II Agency on Aging: Older adults aged 60 and over in Yellowstone and Fergus counties are eligible for up to eight free rides, four free grocery deliveries, and four free prescription deliveries each month through a partnership with GoGoGrandparent.

These programs typically require registration and may have eligibility criteria. To find similar programs in your area, contact your local senior services office or community organizations.

What is Lyft Silver, and how is GoGoGrandparent different?

Lyft Silver is a feature for older adults inside the Lyft app, with simpler screens and access to phone support. You turn it on in the app, so you still need a smartphone and the Lyft app. With GoGoGrandparent you need neither. You call, and we arrange the Lyft for you.

Can I arrange a ride for someone else?
Yes, GoGoGrandparent allows you to arrange rides for someone else, such as a parent or grandparent. You can do this by calling their toll-free number and providing the rider’s details, including their name, pickup address, and destination. The service will then coordinate the ride on behalf of the individual. This is particularly useful for seniors who may not be comfortable using smartphone apps.
Can seniors with disabilities request accessible Lyft rides through GoGoGrandparent?
Yes. Lyft offers wheelchair-accessible vehicles (Lyft WAV) in select cities, and our operators can request one for you. Walkers and foldable wheelchairs can ride along if you can move into the car without help. Drivers can’t provide hands-on assistance.
Can I use GoGoGrandparent’s Lyft service if I live in a rural or suburban area?
Yes, GoGoGrandparent can assist seniors in rural or suburban areas with Lyft rides, provided that Uber or Lyft services are available in those regions. GoGoGrandparent acts as an intermediary, allowing users to request rides via phone without needing a smartphone.

However, service availability may vary based on local ride-sharing coverage. To check if GoGoGrandparent operates in your area, you can use our online service checker.
Do I need to create an Lyft account to use this service through GoGoGrandparent?
No. You register with GoGoGrandparent, and our operators handle the booking and communication with your driver. Call 1 (855) 464-6872 ext from any phone.
Can I schedule recurring Lyft rides for regular appointments through GoGoGrandparent?
Yes. We don’t offer automated scheduling, but you can set up rides in advance by calling 1 (855) 464-6872 ext and pressing 0 to speak with an operator. They can schedule rides for specific days and times, such as weekly medical appointments. You can also save custom pickup locations to your account.
Will I receive a confirmation once my Lyft ride is booked through GoGoGrandparent?
Yes. After you request a ride, we give you the driver’s name, car model, license plate number and estimated arrival time. You can also opt in to text message updates, including when the driver is on the way and when you’ve arrived.
Can my parents use GoGoGrandparent from a basic phone?
Yes. If they can make a phone call, they can book a ride. No smartphone or app is needed.
How do I register for GoGoGrandparent?
You can register online at gogograndparent.com, or call 1 (855) 464-6872 ext and press 0 to sign up with a live operator. Once your account is set up, you can request a Lyft ride by calling the same number from any phone, landline, or mobile.

More Than Rides: Everyday Help by Phone

GoGoGrandparent also helps seniors stay independent at home.
Everything works the same way: you call, and we take care of the rest.
Home Services

In order to stay independent at home, there’s upkeep that needs to be done around the house for it to be safe and comfortable. GoGoGrandparent can help with in-home care services, home repairs, and other services for older adults. In the background, GoGo is vetting providers and managing your requests.

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Groceries Delivery

GoGo makes grocery shopping effortless by helping you get fresh groceries delivered straight to your door—on-demand or on a schedule. As one of the top grocery delivery services in the U.S., we partner with leading grocery stores to bring you the best selection at your fingertips. Our dedicated GoGoGuardians track every order in real time, keeping you updated and ensuring seamless communication with your personal shopper. Plus, GoGo saves your shopping lists for future orders, making repeat grocery deliveries even faster.

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Meals Delivery

Our GoGoGuardians handle every step of your meal delivery, from placing your order and confirming dietary needs to tracking your delivery in real-time. We ensure your meal arrives hot and at your door, hassle-free.

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Prescription Delivery

Have a prescription that’s just been filled by the pharmacy, but no way to get there? GoGo can arrange to have your medications picked up for you, so you adhere to your medication schedule and stay on track. Behind the scenes, our GoGoGuardians are monitoring your request, screening the process, and tracking your delivery.

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Our mission is to support seniors in leading fulfilling, independent lives.
‍Ready for your First Ride?
Register today, or call and we’ll help you get started.
Register Now
Call
1 (855) 464-6872
Ext

 What Families Are Saying

"GoGoGrandparent gave my mom her freedom back. She doesn’t use a smartphone, but now she gets to her appointments easily and safely."

Sarah P., Dallas, TX
Five golden stars in a horizontal row representing a five-star rating.
Trustpilot